The Alignment Problem

In Enterprise, "creative" AI is a liability. You don't want your support bot creatively inventing a new refund policy.

The Sandwich Approach

We wrap the LLM in two deterministic layers.

1. Pre-Flight Check: Sanitizes inputs (PII redaction).
2. The LLM: Generates the response.
3. Post-Flight Check: Validates the output against business rules.

1if (response.contains("refund") && !user.isEligibleForRefund) {
2   return "I cannot process a refund, but I can offer credit.";
3}

We use a rule engine (JsonLogic) to define these constraints. The Agent is free to be creative within the box, but it can never step outside the box.